Massage Kneads

Unknot Your Life

Hours And Scheduling

By appointment only. 
No walk-ins accepted. 
Spa Finder Clients:
If using a Wellness 365 or Spa Finder card please bring the appropriate card for services. Example: bring a $50 card for an hour long masssage (value $65). Do NOT bring a $100 card to a $65 dollar massage, as I have to run the whole card as Spa Finder doesn't allow for it to be split. 
If you use a Multi-use card, then we will be able to run different amounts. This is how Spa Finder chooses to do their card processing, not mine, and that is why they created the Multi-use card. 
Groupon Clients:
Groupon is only for new clients. If you have come to me in the past 12 months you cannot purchase a Groupon. 
If you want to just skip paying through Groupon and pay me directly, that works just fine too!
If you are a no-show for the 2nd appointment if you reschedule, I reserve the right to redeem  your Groupon for loss of time and ability to fill the appointment. I also refuse the right to see you as a future client. 
Cancellation Policy
We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:

24 hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment. You are allowed 1 free "no-show". After 4 months of a consistent record of being at your appointment your free no-show allowance will be reset.

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.”
You are allowed 1 free "no-show". After 4 months of a consistent record of being at your appointment your free no-show allowance will be reset.
After the 1st free no-show you will be charged for your “missed” appointment.
If you received a massage because of a raffle and you no-show, the gift card is considered used immediately. 

Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment or for you to be rescheduled . Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
Refer someone get a free 15 minutes of massage time. 
Note: the referred person must be a full paying client and not a Groupon/Living Social client. 

We look forward to serving you!

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